How it works
The request arrives automatically. The system receives certified communications from authorities, automatically parses sender and subject, creates the case with proceeding data: number, date, requesting authority. No manual entry.
Accounts are found and frozen. The system handles multiple customer codes for each case. Finds all the subject’s accounts: current accounts, deposits, securities, loans, guarantees. Mass freezing with a configurable reason and automatic update on the transactional system.
Balances are always updated. Real-time query through core banking services. Automatic calculation of available balances with reserved entries. Multi-type account support with automatic filter for usable categories.
Communications are tracked. Automatic response generation with configurable templates. The system tracks all incoming/outgoing communications, automatically links certified communications to existing cases. Every communication is certified and archived.
Controlled workflow with state machine. A dedicated state machine manages case states with automated actions: new case from certified communication, account freeze/unfreeze, product balance calculation, case closure. Configurable workflows by case type with automatic transition validation.
How it’s built
Architecture
PHP/Laravel-based architecture with modern APIs optimized for frontend. Native integration with core banking systems for real-time account and balance data. Redis cache for performance optimization. Asynchronous jobs for massive operations. Integrated document management with multiple attachments per case, automatic format conversion and automatic PDF generation with account and balance lists.
Configurability
Configurable case types. Workflows by case type with automatic transition validation. Customizable communication templates.
Available integrations
- Banking information system for real-time account and balance recovery
- Transactional System for registry blocking operations
- Certified Communications System for formal communications management
- Modern APIs optimized for frontend interface
Performance and scalability
Always responsive dashboard even with thousands of cases. Optimized balance calculation for immediate responses. Cache system for frequent operations. Efficient handling even for customers with hundreds of accounts.
Audit and compliance
Complete tracking of all sensitive operations. Differentiated access control by operation type. Complete registry for regulatory requirements and compliance. User role permissions management. Secure document archiving with change history.
See also
- InnovaExpro - Management of forced executions and related legal holds
- InnovaGQL - Integration with core banking systems
- InnovaReporting - Reporting for competent authorities