Support and Training

We follow you even after go-live

Software doesn’t end with delivery. There are doubts that emerge in daily use, requests for changes, problem reports, new needs that arise over time. That’s why we’ve structured a support system designed to make everything simpler: for you and for us.

Our consulting areas

Support system

No more lost emails, endless threads with ten people copied, requests forgotten in some mailbox. With our support system, every request is tracked from start to finish: classified, monitorable and resolved. If you want, we can integrate the system directly into your applications via API.

Training

We train your staff on using our products. Not generic courses, but practical sessions tailored to your context: your data, your processes, the cases you’ll actually encounter. Remote or at your site.

How we work

Every request follows a clear, tracked path.

Report

You write us an email or use the dedicated portal.

Classification

The request is classified: support, bug report or new feature request.

Tracking

You can follow the status of your request at any time.

Resolution

When it's resolved, you're notified. Everything tracked, everything visible.

*Training is provided as a remunerated service, with costs defined in advance and fully transparent.